How It Works

Here is some more information on how the service works practically and some guidance on using the service for when it comes to preparing for and receiving a counselling call. Being able to book a call online takes away some of the stress and effort required in approaching a service or a counsellor to make an arrangement. And, being telephone counselling, you don’t have the bother of having to travel somewhere for your appointment, which is conveniently taken in your own home or whichever location is suitable for you. This section also contains details of my cancellation policy.

Booking a Call

Prior to booking a call, it is important that you read and make yourself aware of my Terms and Conditions and Privacy Policy, as when you book a call this implies you understand and agree to these policies. You will be asked to confirm this in the booking process. These policies also contain more information on how the service works.

If you decide to go ahead and access my service then simply click on “Book A Call”. You will then be taken to a calendar that shows you my availability. You can choose a time and day that is convenient for you.

You will then be asked to provide a few details including your name, your date of birth, and your contact details (a telephone number to call you on and an email address).

You can then click the “Pay Now” button which will allow you to make a payment online. This is through a secure payment provider through which you can pay with all major debit and credit cards (more details on this can be found in my Privacy Policy). No card details are stored unless you choose to save them for a future payment. You will then receive a confirmatory email with the time and date of your session.

The cost of a call is 50 Euro.

Preparing for a Call

This is about ensuring that you get the most out of your call while feeling as safe and at ease during the call as is possible. Counselling involves talking about thoughts and feelings which are often difficult and painful. It is common for clients to become upset and emotional during a call, so it is important to bear this in mind prior to taking a call.

As you will not be coming to my location to have the counselling, I recommend that you give it some thought as to where you have your call. Try to ensure that you have access to a space that is comfortable and private for you to talk in. It is likely to be inhibiting if you know you may be overheard.

If it is possible, I would also suggest that you give yourself some time before and after the call so that you have some mental space to prepare and process how you are feeling. You may feel sensitive or vulnerable, particularly after a call, so giving yourself some time and space before you carry on your day is about taking care of yourself. This is also the way that I approach a call in order to ensure I have time before and after to reflect upon the counselling work with a client.

Taking a Call

When it comes to having your call it is me who makes the call to you on the contact number you have provided. The protocol I follow is to call you at the time that has been booked and, if I do not receive an answer, I will make two further attempts to call after a further five and ten minutes.

If I am unable to contact you I will not leave a message saying I have called, for confidentiality purposes. If you become available after my third attempt to call then simply contact me through my contact page or email provided and I will call immediately for the time remaining.

In order to ensure the call is made I have several means of calling through different service providers. This ensures the call can still go ahead even if one of my systems goes down or stops working. No calls are recorded.

The length of the call is 50 minutes unless you decide to end the call earlier.

Cancellation Policy

If you are unable to make a counselling call that you have booked I would appreciate being informed by email as soon as possible. Unfortunately, cancellation of appointments with less than 48 hours notice will incur the full fee, unless the cancellation is due to an emergency or other exceptional circumstances. This is so the appointment can be made available for another booking.

When you cancel with 48 hours notice there is the option to re-arrange the counselling call or to receive a full refund if you have changed your mind about having counselling. If you wish to re-arrange then it would be useful to let me know your availability in your e-mail, and I will look to match it with available appointments in my calendar.

Alternatively, it is possible to cancel or reschedule a counselling call directly through my booking system without contacting me. On the confirmatory email you receive on booking a counselling call there is a link that enables you to cancel or reschedule an appointment. This is a much quicker and convenient way to manage your appointments yourself.

If I have to cancel the counselling call myself due to unforeseen circumstances I will provide as much notice as possible by email and I will endeavour to re-arrange the session with you as soon as it is possible to do so.